At AK Mobile Care, we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard it. By accessing and using our services through the website [www.akmobilecare.com], you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect personal information to provide a smooth and personalized experience for our customers. The information we gather includes:

a. Personal Identification Information

• Name
• Contact details (phone number, email address)
• Address (for service delivery or billing purposes)

b. Device Information

• Mobile device model
• Operating system details
• IMEI number (if applicable)
• Problem description (related to the mobile device)

c. Payment Information

• Credit/debit card details
• Payment methods and transaction history

d. Usage Data

• IP address
• Browser type
• Date and time of visits
• Pages viewed and interactions with the website

e. Cookies

We use cookies to enhance the user experience, analyze website traffic, and track the effectiveness of our marketing efforts. Cookies are small text files stored on your device when you visit our website. You can manage or disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

2. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

• Providing Services: To repair your mobile devices, process orders, and communicate with you about service status, estimates, and delivery.
• Payment Processing: To process payments and handle billing inquiries.
• Customer Support: To respond to inquiries, provide technical support, and resolve issues related to our services.
• Website Improvement: To personalize your experience, optimize our website’s functionality, and analyze user behavior for better service delivery.
• Marketing and Promotions: To send you promotional offers, updates about our services, or any other information you may find useful, unless you have opted out of receiving marketing emails.
• Legal Compliance: To comply with legal obligations and protect our rights and interests.

3. Data Retention

We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, your data will be securely deleted or anonymized.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following situations:

• Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering services, such as payment processors, shipping partners, or customer support tools. These providers are obligated to keep your information secure and only use it for the purposes we specify.
• Legal Compliance: We may disclose your information to comply with legal requirements, such as a court order or a government request.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the acquiring party, but we will notify you of such changes and ensure the privacy of your data is maintained.

5. Security of Your Information

We take the security of your personal information seriously and implement appropriate physical, technical, and administrative measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Protection Rights

You have the following rights concerning your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances.
• Right to Object: You can object to our processing of your personal data, particularly in the case of direct marketing.
• Right to Data Portability: You may request your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.

To exercise any of these rights, please contact us at [email address].

7. Third-Party Links

Our website may contain links to external websites or services that are not operated by us. Please be aware that we are not responsible for the content or privacy practices of such third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.

8. Children’s Privacy

Our website and services are not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.